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Privacy Policy

Your privacy matters to us at gwyculcore

Last Updated: January 15, 2025

Introduction

At gwyculcore, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the data we collect when you visit our website at gwyculcore.com, use our financial services, or interact with our team.

We understand that trust is fundamental in financial services. That's why we've designed our privacy practices to give you control over your personal information while enabling us to provide you with cost-effective financial solutions tailored to the South African market.

Information We Collect

We collect various types of information to provide and improve our services. The information we gather helps us understand your needs and deliver personalized financial solutions.

Personal Information

Name, email address, phone number, physical address, and identification documents required for financial services compliance.

Financial Information

Income details, employment information, banking details, and financial goals you share with us during consultations.

Technical Information

IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools.

Communication Records

Records of your communications with us, including emails, phone calls, and meeting notes for service improvement purposes.

How We Use Your Information

Your information enables us to provide personalized financial advice and maintain the high standards of service you expect. We use your data responsibly and only for legitimate business purposes.

  • Providing and personalizing our financial services to meet your specific needs
  • Processing transactions and managing your account with us
  • Communicating with you about services, updates, and important information
  • Complying with legal and regulatory requirements in South Africa
  • Improving our services based on your feedback and usage patterns
  • Protecting against fraud and ensuring the security of our systems
  • Conducting market research to develop better financial solutions

Data Sharing and Disclosure

We respect your privacy and limit data sharing to essential business purposes. We never sell your personal information to third parties for marketing purposes.

When We Share Your Information

We may share your information with trusted service providers who help us deliver our services, such as payment processors, compliance verification services, and technology providers. All third parties are contractually bound to protect your information and use it only for specified purposes.

We may also disclose your information when required by law, to protect our rights, or to comply with regulatory requirements. In such cases, we limit disclosure to the minimum necessary information and notify you when legally permitted to do so.

Your Rights and Choices

You have significant control over your personal information. We've designed our processes to make it easy for you to exercise your rights and make choices about how your data is used.

Your Right What It Means How to Exercise
Access Request a copy of the personal information we hold about you Contact us via email or phone
Correction Ask us to correct inaccurate or incomplete information Submit updated information through our contact channels
Deletion Request deletion of your personal information (subject to legal requirements) Send a written request with identification
Portability Receive your data in a commonly used format Request through our official channels
Objection Object to certain uses of your information Contact our privacy team with specific concerns

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to safeguard your data.

  • Encryption of sensitive data both in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can view your information
  • Secure data centers with physical and digital protections
  • Staff training on privacy and security best practices
  • Incident response procedures for potential security breaches

While we implement strong security measures, no system is completely secure. We encourage you to protect your own information by using strong passwords and keeping your login credentials confidential.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and legal requirements.

Typical Retention Periods

Financial records and transaction information: 7 years (as required by South African law)
Marketing communications preferences: Until you opt out
Website usage data: 2 years
Customer service records: 5 years

When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion of your information, though we may need to retain certain data to comply with legal obligations.

International Data Transfers

While we primarily operate within South Africa, some of our service providers may process your information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information according to South African privacy standards.

We only work with international service providers who demonstrate adequate data protection measures and agree to protect your information according to our privacy standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent notices on our website.

We encourage you to review this Privacy Policy regularly to stay informed about how we're protecting your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, we're here to help.

Email: info@gwyculcore.com

Phone: +27793748142

Address: Plot 81, Eisenhower Street, Tedderfield, Johannesburg, 1872, South Africa

We aim to respond to all privacy-related inquiries within 30 days.